CURRENT COVID PROTOCOL
Contact-less Drop off at Door Appointments & Curb-Side Service Begins October 13th
due to Increase in COVID #'s
Your Animal Hospital of Cambridge team would like to take a moment and thank you for your loyalty. We know the last several months have not been simple as we've worked throughout the entire COVID-19 pandemic, so we thank you for your patience and support. As always, your veterinary care team has your best interests in mind, which is why we're announcing the fall & winter protocol throughout the remainder of this page. This protocol takes effect as of October 13th, so please read carefully.
Fall & Winter Protocol
With the increasing rate of new infections (of COVID-19) combined with the fall/winter flu season ahead, AHOC has decided to close entry to our main lobby for the public in an effort to reduce the risk of the virus being spread. Clients will not be allowed in the building for appointments at this time. We will be asking you to call in at 519-624-9760 when you arrive for your appointment. Our customer service representatives will ask you about your pet and for your cell number so that the Veterinarian can discuss the appointment / health issues with you when we are done. We will ask you to release your pet into our main entrance (vestibule) where one of our staff members will bring your pet inside for their exam/procedure while you wait in your car (please let us know if you arrive by taxi or public transit). Payment for food orders, prescriptions and appointments will be preferably paid by credit card taken over the phone if possible.
Our Team is Working Hard to Keep Everyone Safe:
Our staff are asked to help keep our team healthy by following all health protocols as per the Canadian Government Website:
Our staff are also requested to take the Self Screening Assessment Tool if they feel they are unwell, have symptoms, or have been around anyone who has tested positive. They are requested to stay home until they have a negative test and are symptom free for 24 hours.
Daily we wash our hands quite frequently, use hand sanitizer, wear face masks and shields when required. We disinfect our debit terminals after each use, and wipe frequently touched area's with Prevail . Our staff are encouraged to remain 6 feet apart when possible from other staff and our clients.
Upon Booking an Appointment
We understand it's been difficult to reach our front desk lately - our call volume has certainly been higher than usual. As a result, we're making adjustments to our appointment booking protocol to help serve you better. Please continue to try to get through the line ( we have 7 lines) we will be with you as soon as possible.
Do We Have Your Email On File?
Please continue to phone us to book your appointment (519-624-9760). Please make sure we have a current email on file for you. Upon confirming your appointment, an email will automatically be sent to you containing a link to an online form. Please submit this form in advance of your appointment - it will help contextualize the reason for your concern and will help the veterinarian better assess your pet. This form will also greatly reduce the time spent on the phone, thereby opening up our phone lines!
Additionally our internal efforts to keep phone lines open by our support staff & Veterinarians means they may call you from one of our internal cell phones which will read "private number". Please be sure to answer the call when they call.
Ordering Pet Food and Prescription Refills
If you would like to order food and/or a prescription refill online, you may do so by emailing firstname.lastname@example.org. Please make sure to provide your full name, pets name, item you are requesting (please specify quantity or size) and the phone number we have your file listed under. We will process your order within 24-48 hours ( emails are checked Monday to Friday) and will notify you when your order is ready.
Alternatively, you can join our webstore to have your pets food, treats, toys and grooming supplies delivered right to your home by sending a request to email@example.com for an INVITE. Please provide your full name, pets name, and phone number in our software system. You will receive an email with a PROMO code to save 20% off of your 1st order !
And that's it! Once again, we thank you for your patience & support as we navigate this fluid situation. If you have any questions, just send an email to firstname.lastname@example.org.
Your pet care team at
Animal Hospital of Cambridge