519.624.9760

Must Know New Pet Owner Information

Congratulations on becoming a first-time pet owner! Along with the excitement and happiness that a new pet brings into the home, a new pet also comes with a huge responsibility. Whether you recently got a new puppy/kitten or adopted a pet in need of their forever home, is here to help you navigate your experience as a dog or cat owner. On this page, you will find everything you need to know to keep your new pet happy, healthy and, most importantly, safe!

Pet Services Your New Pet Will Require in the First 12 Months

Veterinary Exam (First Appointment, Ongoing)

Not only do we want to meet your furry family member, but it’s also important that they get to know us too! During an examination, we spend the time getting to know you, your pet and their lifestyle. In addition, we will complete a head-to-tail assessment to ensure your pet is healthy. This is also a great time to ask us any questions you may have.

Puppy Vaccinations and Kitten Vaccinations (Week 8, Week 12, Week 16)

Getting your pet started on a proper vaccination program early will help keep them healthy for life. As the immunity their mother provided them starts to wane, it is important to time the vaccines properly so their own immune system is prepared to protect them from exposure to diseases.

Dog Vaccinations and Cat Vaccinations (Every 1-3 Years)

Vaccines help protect against common infectious diseases seen in cats and dogs. They stimulate the body’s immune system to attack and ‘remember’ the infectious organism so your pet can fight against the infection again in the future (if necessary). Without vaccines, many cats will become seriously ill due to a virus in their body that they are unable to fight off on their own effectively. The use of vaccines has prevented death and diseases in millions of pets. Vaccines also protect people from diseases, such as rabies, that can be transmitted from pets to humans.

Cat Deworming (Week 2 up to 6 months)

Deworming is an important part of your pet’s preventative health care program. Intestinal parasites can occur in both cats and dogs, especially when they venture outdoors. Parasites can deprive your pet of essential nutrients and cause digestive upset. Some can also be transmissible to other animals and humans. Our veterinarians will talk with you about your pet’s risk level for parasitism and set up a schedule for deworming that is tailored to your pet’s needs.

Dog Spaying & Neutering and Cat Spaying & Neutering (Around 6 months)

One aspect of responsible pet ownership is having your pet spayed or neutered. Not only are you helping to control pet overpopulation, but spaying and neutering can also help eliminate or significantly reduce the risk of developing certain health and behaviour issues.

Dog Microchipping and Cat Microchipping (Anytime)

Having your pet microchipped is highly recommended for a multitude of reasons, such as if your dog happened to break free from their collar or if your cat slipped out the front door. If found, a permanent form of identification for your pet will help ensure they make their way back to you. We can complete a microchip service at any time. However, it is most common to do this during the spay or neutering procedure.

Dog Fleas & Tick Prevention and Cat Flea Control (Year-round)

It is important to take your pet in for their annual exam to be prescribed a flea and tick prevention medication to protect them from dangerous parasites. It is especially important from the spring to fall season and for pets who travel often. Call us to discuss the importance of year-round parasite prevention.

Dog Diet and Cat Diet (Anytime)

Although your pet may be more interested in what you are eating, cats and dogs have specific dietary needs based on their age, lifestyle and current state of health. Our veterinarians provide nutrition advice to ensure your pet is properly nourished.

Health Insurance and Veterinary Savings Account

The investment of a pet is always something to be considered even before adding a new member to your family. In addition to ongoing preventative care and annual check-ups, we encourage our clients to be prepared for any unexpected emergencies that may happen. We recommend looking into health insurance options, such as Trupanion, or opening a ‘Veterinary Savings Account’ and contributing some money each month. This way, you’ll be prepared for anything your pet may need in the future without the additional stress!

What to Expect On Your First and Future Appointments

At Animal Hospital of Cambridge, we are here to help you feel confident as a new pet owner! Our compassionate and experienced team of veterinary professionals can answer any questions you may have, as well as provide the necessary information you didn’t know you needed. We will assess the health of your pet and provide recommended treatments. From their early days to their golden years, we are here for all of your pet needs.

You can count on us to provide superior care and excellent service every single time you walk through our doors. Call 519.624.9760 to schedule an appointment and ensure your pet gets the proper care to live a long and healthy life as your right-hand companion.

NOTE: To ensure you receive important vaccine reminders and other hospital communication from your veterinarian, we will ask you to provide us with a valid email address to put on your file.

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Dear Clients,

The team at Animal Hospital of Cambridge would like to take a moment and thank you for your loyalty. We know the last couple of years have not been simple as we've worked throughout the entire COVID-19 pandemic, so we thank you for your patience and support. As always, your veterinary care team has your best interests in mind, which is why we're announcing the fall & winter protocol throughout the remainder of this page. This protocol takes effect as of Nov. 1st 2021, so please read carefully.

Fall & Winter Protocol

We will proceed with certain restrictions in order to help prevent infections (of COVID-19) combined with the fall/winter flu season ahead. AHOC has decided to make a limited public entry into the hospital in an effort to reduce the risk of the virus being spread. All clients must wear a face mask properly when entering our hospital. Please use the hand sanitizer stations provided. For any clients who can not mask, we can still serve you with curb-side care protocols.

We will limit the quantity of people internally in the following ways:

  • 4 People max will be permitted to enter the doors to the right for food and prescription pick ups
  • 1 Person and 1 pet will enter the doors to the left when directed by staff and be allowed into the designated, sanitized exam room for VET appointments only
  • Appointments like nails trims, blood collection, weigh-ins, and anal gland expression will continue to be curb-side care

  • Walk-in For Food & Prescription Pick ups

    For those people just stopping by to pick up food or prescriptions you may enter without phoning. We ask you to abide by our 4 people max protocol which will allow for social distancing. 2 people being served and 2 people waiting. You will see blue floor markers to aid with social distancing guidelines. Please line up out the door to the right if there are already 4 people in our lobby.

    Phone When You Arrive For Your Pet's Appointment

    We will be asking you to call in at 519.624.9760 when you arrive for your appointment. Our customer service representatives or Registered Vet Tech's will ask you about your pet and for your cell number so that we can direct you with next steps for your appointment type. We may need you to wait in your car for a moment while we prepare/sanitize the exam room for your appointment with the Veterinarian. We will ask you to fill out our COVID screening consent form once you are inside the exam room. All clients should remain inside the exam room for the duration of their pets appointment.

    Non-Vet Appointments = Curb-side Protocol

    Once we have confirmed with you what needs to be done for your pet we will ask you to release your pet into our main entrance (vestibule), where one of our staff members will bring your pet inside for their procedure while you wait in your car (please let us know if you arrive by taxi or public transit). We will call you when we are finished and may process your payment over the phone upon discharge, or if our lobby is free, you can come pay inside.

    Do We Have Your Email on File?

    Please continue to phone us to book your appointment 519.624.9760. Please make sure we have a current email on file for you. It is important for us to have a secondary line of communication with you. Having an email on file is essential for you to receive important communications like: vaccine reminders, newsletters, information about pet product recalls, and other special handouts your veterinarian may wish to share with you as it relates to your pets health.

    Additionally, our internal efforts to keep phone lines open by our support staff & Veterinarians means they may call you from one of our internal cell phones, which will read "private number." Please be sure to answer the call when they call.

    Ordering Pet Food and Prescription Refills

    If you would like to pre-order pet food and/or ask for a prescription refill, you may do so by sending an email to ahoc.orderdesk@gmail.com. Please make sure to provide your full name, pet's name, the item you are requesting (please specify quantity or size) and the phone number we have your file listed under. We will process your order within 24-48 hours (emails are checked Monday to Friday) and will notify you when your order is ready.

    Once again, we thank you for your patience & support as we navigate this fluid situation. If you have any questions, send an email to info@ahoc-ph.com.

    Sincerely,

    Animal Hospital of Cambridge