519.624.9760

AAHA ACCREDITATION

AAHA-Accredited Hospitals: Champions for Excellent Care

Did you know that accreditation for animal hospitals is voluntary? Surprising, isn’t it? On top of our regular College of Veterinarian (CVO) accreditation – which all clinics in Canada must pass – Animal Hospital of Cambridge has gone one step further with achieving AAHA accreditation. Nearly 60 percent of pet owners believe that their pet’s veterinary hospital is accredited when it is not. In actuality, only 12-15% of animal hospitals have gone through the accreditation evaluation process by the American Animal Hospital Association (AAHA). We are proud to call ourselves an AAHA-accredited hospital.

In the United States, all human hospitals that serve people with Medicare must be accredited through an accrediting body; they undergo regular reviews and quality checks to ensure they meet quality standards for every aspect of medical care. However, not all animal hospitals choose to pursue the AAHA-accreditation process since it is not required by law. When it comes to pet health care, accreditation is voluntary. The accreditation process is rigorous and time-consuming, and not every veterinary hospital wants to go through the lengthy process.

Accreditation by AAHA means that an animal hospital has been evaluated on approximately 900 standards of veterinary excellence. To maintain their accreditation, hospitals undergo a rigorous review by veterinary experts every three years. State and provincial regulations can vary widely. In fact, some states don’t routinely inspect hospitals, only going in for an inspection when a pet owner files a complaint. AAHA accreditation is considered the standard for veterinary excellence and does not vary between states or provinces
(AAHA accredits hospitals in both the U.S. and Canada).

We are an AAHA-accredited veterinary hospital. That means we hold ourselves to a higher standard. Pets are our passion. And keeping them healthy is our #1 priority. Here, we strive to deliver excellent care for pets because your pets deserve nothing less.

Learn more about AAHA accreditation and why our accreditation is important to you and your pet. Visit https://www.aaha.org/your-pet/why-accreditation-matters/

www.youtube.com/watch?v=pSAc3yJqnAo

Dear Clients,

The team at Animal Hospital of Cambridge would like to take a moment and thank you for your loyalty. We know the last couple of years have not been simple as we've worked throughout the entire COVID-19 pandemic, so we thank you for your patience and support.

Spring / Summer 2022 Protocol

We are happy to announce there are no restrictions for the number of clients entering the building to buy pet food, pick up medications, or attend their pets appointments. Masks are no longer mandatory for clients or staff, however you are welcome to wear them if you choose. For staff who suffer respiratory conditions they may choose to continue to wear masks and if working in close quarters with the client, may ask you to wear one too. They may also take your pet to the treatment area for care while you wait in the exam room. If you are experiencing cold/flu-like symptoms please call us to reschedule your pet's appointment at 519-624-9760. Please continue to use the hand sanitizer stations provided.

Do we have your email on file?

Phone us to book your appointment at 519.624.9760. Please make sure we have a current email on file for you. It is important for us to have a secondary line of communication with you. Having an email on file is essential for you to receive important communications like: vaccine reminders, newsletters, information about pet product recalls, and other special handouts your veterinarian may wish to share with you as it relates to your pets health.

Additionally, our internal efforts to keep phone lines open by our support staff & Veterinarians means they may call you from one of our internal cell phones, which will read "private number." Please be sure to answer the call when they call.

Ordering Pet Food and Prescription Refills

For those people just stopping by to pick up food or prescriptions you may enter without phoning. We ask you to abide by our 4 people max protocol which will allow for social distancing. 2 people being served and 2 people waiting. You will see blue floor markers to aid with social distancing guidelines. Please line up out the door to the right if there are already 4 people in our lobby.If you would like to pre-order pet food and/or ask for a prescription refill, you may do so by sending an email to ahoc.orderdesk@gmail.com. Please make sure to provide your full name, pet's name, the item you are requesting (please specify quantity or size) and the phone number we have your file listed under. We will process your order within 24-48 hours , compounded medications may take 5-7 days for processing (emails are checked Monday to Friday) and will notify you when your order is ready.

Once again, we thank you for your patience & support as we navigate this fluid situation. If you have any questions, send an email to info@ahoc-ph.com.

Sincerely,

Animal Hospital of Cambridge