Disaster Preparedness

We often hear about natural disasters on the news: tornados, earthquakes, hurricanes, floods, fires, and snowstorms. Maybe you have personally experienced or know someone who has experienced such an event before. Natural disasters cause severe damage and can happen anywhere throughout the world, leaving an impact on animals and their human companions.

September is Natural Disaster Preparedness Month, which reminds us that we, as responsible pet owners, should all prepare for emergencies that could affect our pets’ well-being ahead of time. Creating emergency plans and stocking supplies before disaster strikes will help you and your pet should such an emergency come to our area (Cambridge, Ontario). In some natural disasters, we could experience a loss of services such as electric power, gas, and water. Having alternate sources of necessities like water, food, battery-powered generators and fuel for heat will help you and your pet weather the storm more comfortably together.

Some things you should include in your pet emergency supply kit are:

  • A crate or carrier for each of your pets. It should be large enough to hold their food and water dishes and have enough room for them to stand, turn around and lie down in. Make sure to label the crate with your contact information, pet’s information, and vet’s contact information. A luggage tag could be used for this purpose.
  • Leash, collar or harness.
  • Dishes that hook onto the door of the cage/crate will help prevent spills if you are on the move.
  • Pack one to two weeks’ worth of food per animal. Water-resistant, airtight containers will help food stay fresh. Wet, canned food is also good because the expiry date is usually good for a couple of years. It will also provide some moisture for your pet and make them less thirsty if water is scarce. Pack items that come from homes like blankets and toys to help provide comfort.
  • Feliway or Adaptil can be used to help reduce anxiety.
  • Plastic bags for waste disposal, pee pads, newspapers, paper towels, Lysol wipes and bleach cleaner for cleanup and sanitizing.
  • Make sure to have any pet prescriptions packed if you have to leave your home. Having copies of all your pet’s veterinarian documents, medical history, proof of ownership and microchip information. Take along recent pictures of yourself with your pet’s contact information for your vet.
  • First aid kits containing bandage material, antibacterial soap, tape, tweezers, quick-stop, and antibacterial ointment are available for purchase at Animal Hospital of Cambridge.

    Make sure all your pets are wearing up-to-date identification tags. If your pet is not microchipped, you may want to make an appointment to have this done. Place stickers on doors and windows to notify rescue crews (fire and police) that animals are in the house and need to be evacuated. Giving a neighbour or a family member a key to your house so they can look after your pets in the event you are travelling and away from home would be a good idea.

    If you are being evacuated from your home, take your animals with you. If a situation is unsafe for you, then it is unsafe for your pets. It never hurts to be ready for an emergency, and your pets will thank you for it.

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    Dear Clients,

    The team at Animal Hospital of Cambridge would like to take a moment and thank you for your loyalty. We know the last couple of years have not been simple as we've worked throughout the entire COVID-19 pandemic, so we thank you for your patience and support. As always, your veterinary care team has your best interests in mind, which is why we're announcing the fall & winter protocol throughout the remainder of this page. This protocol takes effect as of Nov. 1st 2021, so please read carefully.

    Fall & Winter Protocol

    We will proceed with certain restrictions in order to help prevent infections (of COVID-19) combined with the fall/winter flu season ahead. AHOC has decided to make a limited public entry into the hospital in an effort to reduce the risk of the virus being spread. All clients must wear a face mask properly when entering our hospital. Please use the hand sanitizer stations provided. For any clients who can not mask, we can still serve you with curb-side care protocols.

    We will limit the quantity of people internally in the following ways:

  • 4 People max will be permitted to enter the doors to the right for food and prescription pick ups
  • 1 Person and 1 pet will enter the doors to the left when directed by staff and be allowed into the designated, sanitized exam room for VET appointments only
  • Appointments like nails trims, blood collection, weigh-ins, and anal gland expression will continue to be curb-side care

  • Walk-in For Food & Prescription Pick ups

    For those people just stopping by to pick up food or prescriptions you may enter without phoning. We ask you to abide by our 4 people max protocol which will allow for social distancing. 2 people being served and 2 people waiting. You will see blue floor markers to aid with social distancing guidelines. Please line up out the door to the right if there are already 4 people in our lobby.

    Phone When You Arrive For Your Pet's Appointment

    We will be asking you to call in at 519.624.9760 when you arrive for your appointment. Our customer service representatives or Registered Vet Tech's will ask you about your pet and for your cell number so that we can direct you with next steps for your appointment type. We may need you to wait in your car for a moment while we prepare/sanitize the exam room for your appointment with the Veterinarian. We will ask you to fill out our COVID screening consent form once you are inside the exam room. All clients should remain inside the exam room for the duration of their pets appointment.

    Non-Vet Appointments = Curb-side Protocol

    Once we have confirmed with you what needs to be done for your pet we will ask you to release your pet into our main entrance (vestibule), where one of our staff members will bring your pet inside for their procedure while you wait in your car (please let us know if you arrive by taxi or public transit). We will call you when we are finished and may process your payment over the phone upon discharge, or if our lobby is free, you can come pay inside.

    Do We Have Your Email on File?

    Please continue to phone us to book your appointment 519.624.9760. Please make sure we have a current email on file for you. It is important for us to have a secondary line of communication with you. Having an email on file is essential for you to receive important communications like: vaccine reminders, newsletters, information about pet product recalls, and other special handouts your veterinarian may wish to share with you as it relates to your pets health.

    Additionally, our internal efforts to keep phone lines open by our support staff & Veterinarians means they may call you from one of our internal cell phones, which will read "private number." Please be sure to answer the call when they call.

    Ordering Pet Food and Prescription Refills

    If you would like to pre-order pet food and/or ask for a prescription refill, you may do so by sending an email to ahoc.orderdesk@gmail.com. Please make sure to provide your full name, pet's name, the item you are requesting (please specify quantity or size) and the phone number we have your file listed under. We will process your order within 24-48 hours (emails are checked Monday to Friday) and will notify you when your order is ready.

    Once again, we thank you for your patience & support as we navigate this fluid situation. If you have any questions, send an email to info@ahoc-ph.com.


    Animal Hospital of Cambridge