Daytime Emergency Services at Animal Hospital of Cambridge
When an accident or illness happens, our team is here to help.
In the event of an emergency with your pet:
Call us at 519.624.9760 right away and provide us with all details regarding your pet’s condition.
A team member will instruct you on the next steps. We are located in Cambridge, just off the 401. Close to surrounding areas include Kitchener-Waterloo, Guelph, and Brantford, Ontario.
The information we collect from you about your pet is vital from the moment you call us at the Animal Hospital of Cambridge. Here are some of the questions you can expect our staff to ask depending on the emergency or illness at hand.
Is your pet breathing?
Is your pet conscious?
Is your pet actively bleeding? If so, from where on their body?
Are they able to move?
Are there any open wounds or visible broken bones?
When did the incident happen?
Is your pet vomiting, or do they have diarrhea? For how long has it been going on?
Is there swelling? If so, where is the swelling, and how fast is the swelling increasing?
When your pet is injured, they should be approached with caution. Dogs and cats may bite in response to pain and fear. Cats should be covered with a blanket before handling them. Large dogs can be transported on a flat, firm surface such as plywood or board or a towel as a hammock. Cats and smaller dogs should be contained in a sturdy box or carrier. If you suspect there is a possibility of a spinal cord injury, pets should be handled very minimally to avoid excess movement and transported on a flat surface, lying on their side.
Note: Every emergency case is different and may need further special instructions. Please call us before performing these recommendations so we may accommodate your pet’s particular situation. A physical examination and consultation by the veterinarian will help your pet get the treatment they need as soon as possible. The following is a list of only a few of the emergencies that your pet may experience.
If your pet is having difficulty breathing:
Keep them as calm as possible.
Use minimal restraint. Do NOT use neck leads and remove tight collars.
If possible, carry them, don’t make them walk.
If your pet is bleeding:
Apply pressure to the area with a clean cloth.
If the bleeding is coming from the limb, apply pressure and elevate the limb.
If your pet has ingested a toxic substance:
Bring the product or label with you to your appointment that lists the ingredients in it.
Do not induce vomiting unless it is advised safe to do so.
Consider the following questions:
When/what time did your pet ingest the toxin?
Has your pet vomited on its own?
If external contact with a toxic substance has occurred:
Your pet should be bathed with lukewarm water and mild soap.
Your pet should not be allowed to groom/ lick the area – cover the body with a towel or place an e-collar, if available.
If your pet is seizing:
Stay calm and reassure them.
The seizure should stop in 2-5 minutes.
Move your pet away from objects that may cause physical injury.
NEVER place anything in the mouth, don’t put your hand near the mouth; your pet may bite.
Your pet may still seem dazed on recovering from the seizure.
Place a small amount of corn syrup on the gums for possible hypoglycemia (low blood sugar) following the seizure.
If your pet is diabetic and is experiencing a diabetic insulin crisis, offer a meal if they are alert or smear corn syrup on their gums if they are unwilling to eat food.
Bring your pet in to see a veterinarian as soon as possible if the seizure has been longer than 5 minutes. Place small pets in a box or carrier lined with soft blankets. Transport large pets on a blanket.
If your pet has a burn:
Apply cool water and compress the affected area and seek medical attention ASAP.
If your pet has heatstroke:
Cool them with cool, wet towels, cold packs and wet the feet.
Offer water or crushed ice if your pet is alert.
Maintain your pet in a cool environment, such as a car with air conditioning and seek medical attention ASAP.
The team at Animal Hospital of Cambridge would like to take a moment and thank you for your loyalty. We know the last couple of years have not been simple as we've worked throughout the entire COVID-19 pandemic, so we thank you for your patience and support. As always, your veterinary care team has your best interests in mind, which is why we're announcing the fall & winter protocol throughout the remainder of this page. This protocol takes effect as of Nov. 1st 2021, so please read carefully.
Fall & Winter Protocol
We will proceed with certain restrictions in order to help prevent infections (of COVID-19) combined with the fall/winter flu season ahead. AHOC has decided to make a limited public entry into the hospital in an effort to reduce the risk of the virus being spread. All clients must wear a face mask properly when entering our hospital. Please use the hand sanitizer stations provided. For any clients who can not mask, we can still serve you with curb-side care protocols.
We will limit the quantity of people internally in the following ways:
4 People max will be permitted to enter the doors to the right for food and prescription pick ups
1 Person and 1 pet will enter the doors to the left when directed by staff and be allowed into the designated, sanitized exam room for VET appointments only
Appointments like nails trims, blood collection, weigh-ins, and anal gland expression will continue to be curb-side care
Walk-in For Food & Prescription Pick ups
For those people just stopping by to pick up food or prescriptions you may enter without phoning. We ask you to abide by our 4 people max protocol which will allow for social distancing. 2 people being served and 2 people waiting. You will see blue floor markers to aid with social distancing guidelines. Please line up out the door to the right if there are already 4 people in our lobby.
Phone When You Arrive For Your Pet's Appointment
We will be asking you to call in at 519.624.9760 when you arrive for your appointment. Our customer service representatives or Registered Vet Tech's will ask you about your pet and for your cell number so that we can direct you with next steps for your appointment type. We may need you to wait in your car for a moment while we prepare/sanitize the exam room for your appointment with the Veterinarian. We will ask you to fill out our COVID screening consent form once you are inside the exam room. All clients should remain inside the exam room for the duration of their pets appointment.
Non-Vet Appointments = Curb-side Protocol
Once we have confirmed with you what needs to be done for your pet we will ask you to release your pet into our main entrance (vestibule), where one of our staff members will bring your pet inside for their procedure while you wait in your car (please let us know if you arrive by taxi or public transit). We will call you when we are finished and may process your payment over the phone upon discharge, or if our lobby is free, you can come pay inside.
Do We Have Your Email on File?
Please continue to phone us to book your appointment 519.624.9760. Please make sure we have a current email on file for you. It is important for us to have a secondary line of communication with you. Having an email on file is essential for you to receive important communications like: vaccine reminders, newsletters, information about pet product recalls, and other special handouts your veterinarian may wish to share with you as it relates to your pets health.
Additionally, our internal efforts to keep phone lines open by our support staff & Veterinarians means they may call you from one of our internal cell phones, which will read "private number." Please be sure to answer the call when they call.
Ordering Pet Food and Prescription Refills
If you would like to pre-order pet food and/or ask for a prescription refill, you may do so by sending an email to email@example.com. Please make sure to provide your full name, pet's name, the item you are requesting (please specify quantity or size) and the phone number we have your file listed under. We will process your order within 24-48 hours (emails are checked Monday to Friday) and will notify you when your order is ready.
Once again, we thank you for your patience & support as we navigate this fluid situation. If you have any questions, send an email to firstname.lastname@example.org.