519.624.9760

Emergency Care for Pets

In an emergency, the last thing you want to worry about is finding your furry friend care that will prioritize their needs. Having over 10 doctors on staff at our hospital is beneficial, especially in an emergency. We have over 100 years of cumulative veterinary experience assessing your pet. When your pet is in need of help caused by sickness or injury, we put all hands on deck. Call our veterinary team if you need immediate daytime support at 519.624.9760. If you’d like to see a specific veterinarian, please let us know and we will try our best to support your request.

What should I expect when I arrive at the hospital?

The information you provide our team with when you first arrive at the hospital will be the most helpful in treating your pet. Questions you might need to answer are:

  • Is your pet actively bleeding? If so, from where on their body?
  • Are they able to move?
  • Are there any open wounds or visible broken bones?
  • When did the incident happen?
  • Is your pet vomiting or do they have diarrhea? For how long has it been going on?
  • Is there swelling? If so, where is the swelling and how fast is it swelling increasing?

    What is the best way to get my pet to the hospital?

    If you’re injured, be careful when interacting with them. They might be more aggressive and guarded than usual. They might even try to bite you because they are in pain or afraid. For example, before handling your cat, make sure they’re covered with a blanket. Large dogs can be carried in on a flat firm surface, like a piece of plywood or board, or on a towel/hammock. Cats and smaller dogs should be contained in a sturdy box or carrier. If you think your pet might have a back injury, try to move them as little as possible and place them on their side. If you have questions about the best way to transport your pet to our hospital, please contact us before taking them in.

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    Dear Clients,

    The team at Animal Hospital of Cambridge would like to take a moment and thank you for your loyalty. We know the last couple of years have not been simple as we've worked throughout the entire COVID-19 pandemic, so we thank you for your patience and support. As always, your veterinary care team has your best interests in mind, which is why we're announcing the fall & winter protocol throughout the remainder of this page. This protocol takes effect as of Nov. 1st 2021, so please read carefully.

    Fall & Winter Protocol

    We will proceed with certain restrictions in order to help prevent infections (of COVID-19) combined with the fall/winter flu season ahead. AHOC has decided to make a limited public entry into the hospital in an effort to reduce the risk of the virus being spread. All clients must wear a face mask properly when entering our hospital. Please use the hand sanitizer stations provided. For any clients who can not mask, we can still serve you with curb-side care protocols.

    We will limit the quantity of people internally in the following ways:

  • 4 People max will be permitted to enter the doors to the right for food and prescription pick ups
  • 1 Person and 1 pet will enter the doors to the left when directed by staff and be allowed into the designated, sanitized exam room for VET appointments only
  • Appointments like nails trims, blood collection, weigh-ins, and anal gland expression will continue to be curb-side care

  • Walk-in For Food & Prescription Pick ups

    For those people just stopping by to pick up food or prescriptions you may enter without phoning. We ask you to abide by our 4 people max protocol which will allow for social distancing. 2 people being served and 2 people waiting. You will see blue floor markers to aid with social distancing guidelines. Please line up out the door to the right if there are already 4 people in our lobby.

    Phone When You Arrive For Your Pet's Appointment

    We will be asking you to call in at 519.624.9760 when you arrive for your appointment. Our customer service representatives or Registered Vet Tech's will ask you about your pet and for your cell number so that we can direct you with next steps for your appointment type. We may need you to wait in your car for a moment while we prepare/sanitize the exam room for your appointment with the Veterinarian. We will ask you to fill out our COVID screening consent form once you are inside the exam room. All clients should remain inside the exam room for the duration of their pets appointment.

    Non-Vet Appointments = Curb-side Protocol

    Once we have confirmed with you what needs to be done for your pet we will ask you to release your pet into our main entrance (vestibule), where one of our staff members will bring your pet inside for their procedure while you wait in your car (please let us know if you arrive by taxi or public transit). We will call you when we are finished and may process your payment over the phone upon discharge, or if our lobby is free, you can come pay inside.

    Do We Have Your Email on File?

    Please continue to phone us to book your appointment 519.624.9760. Please make sure we have a current email on file for you. It is important for us to have a secondary line of communication with you. Having an email on file is essential for you to receive important communications like: vaccine reminders, newsletters, information about pet product recalls, and other special handouts your veterinarian may wish to share with you as it relates to your pets health.

    Additionally, our internal efforts to keep phone lines open by our support staff & Veterinarians means they may call you from one of our internal cell phones, which will read "private number." Please be sure to answer the call when they call.

    Ordering Pet Food and Prescription Refills

    If you would like to pre-order pet food and/or ask for a prescription refill, you may do so by sending an email to ahoc.orderdesk@gmail.com. Please make sure to provide your full name, pet's name, the item you are requesting (please specify quantity or size) and the phone number we have your file listed under. We will process your order within 24-48 hours (emails are checked Monday to Friday) and will notify you when your order is ready.

    Once again, we thank you for your patience & support as we navigate this fluid situation. If you have any questions, send an email to info@ahoc-ph.com.

    Sincerely,

    Animal Hospital of Cambridge