519.624.9760

Payment Options

Payment Plan Options Available


When an unexpected emergency or illness happens for your pet, please ask us about our payment plan options.

NOW OFFERING SCRATCHPAY

 

You will be offered up to 3 payment plan options. Be approved in less than 20 minutes!

FAIRSTONE FINANCIAL

It is a 3 month, no payment, 0% interest option (O.A.C) via a financial institution we have partnered with. We are pleased to be able to offer this assistance and can process your application within 20 – 30 minutes, letting you know if your application is approved. On some occasions, a co-signer is required. If you should need to apply, there is an application to fill out at our hospital and 2 pieces of identification are required. (See below for details on ID)

What ID is Required?

TWO (2) pieces of identification are mandatory with ONE (1) being acceptable photo identification.

All applicants, including all co-applicants (where applicable), must each provide at least two (2) forms of identification:

1. Photo Identification issued by either the federal or provincial government.

  • Acceptable forms of photo identification are:
  • Valid Provincial Driver’s License
  • Valid Canadian Passport
  • BYID (LCBO) card/Age of Majority card/Provincial Identification Card
  • Certificate of Native Status Issued by the Government of Canada
  • Canadian Citizenship Card
  • Military employee card with accompanying government issued photograph
  • Resident Card/Maple Leaf Card
  • Old Age Security Card Issued by the Government of Canada

    2. Second piece of identification should be one of the following:

  • Social Insurance Card
  • Birth Certificate
  • Valid Credit Card (unexpired major credit card or department store card)
  • Your store card issued by us
  • Current month’s utility bill/bank statement/credit card statement, in the applicant and co-applicant’s name (if applicable). You must verify and confirm the applicant’s and co-applicant’s current address.
  • Senior Citizens Card
  • Fire Arms Registration Card

    Important Limitations

    1. Under Quebec Provincial legislation we cannot require that a resident of Quebec provide a Drivers License though they can provide voluntarily.
    2. Due to provincial legislation, Health Cards cannot be used at all as identification in Ontario, PEI, New Brunswick, Nova Scotia and Manitoba even if the customer offers it voluntarily. Law prohibits recording of a Health Card Number in these provinces.
    3 Under federal legislation, we may not demand the customer’s Social Insurance Number or SIN card, however the customer may voluntarily present this item as an acceptable form of secondary identification.
    * For financing over $400 a $21 fee will apply via Fairstone Financial

     

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Grooming - NOW OPEN!

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Dear Clients,

The team at Animal Hospital of Cambridge would like to take a moment and thank you for your loyalty. We know the last couple of years have not been simple as we've worked throughout the entire COVID-19 pandemic, so we thank you for your patience and support. As always, your veterinary care team has your best interests in mind, which is why we're announcing the fall & winter protocol throughout the remainder of this page. This protocol takes effect as of Nov. 1st 2021, so please read carefully.

Fall & Winter Protocol

We will proceed with certain restrictions in order to help prevent infections (of COVID-19) combined with the fall/winter flu season ahead. AHOC has decided to make a limited public entry into the hospital in an effort to reduce the risk of the virus being spread. All clients must wear a face mask properly when entering our hospital. Please use the hand sanitizer stations provided. For any clients who can not mask, we can still serve you with curb-side care protocols.

We will limit the quantity of people internally in the following ways:

  • 4 People max will be permitted to enter the doors to the right for food and prescription pick ups
  • 1 Person and 1 pet will enter the doors to the left when directed by staff and be allowed into the designated, sanitized exam room for VET appointments only
  • Appointments like nails trims, blood collection, weigh-ins, and anal gland expression will continue to be curb-side care

  • Walk-in For Food & Prescription Pick ups

    For those people just stopping by to pick up food or prescriptions you may enter without phoning. We ask you to abide by our 4 people max protocol which will allow for social distancing. 2 people being served and 2 people waiting. You will see blue floor markers to aid with social distancing guidelines. Please line up out the door to the right if there are already 4 people in our lobby.

    Phone When You Arrive For Your Pet's Appointment

    We will be asking you to call in at 519.624.9760 when you arrive for your appointment. Our customer service representatives or Registered Vet Tech's will ask you about your pet and for your cell number so that we can direct you with next steps for your appointment type. We may need you to wait in your car for a moment while we prepare/sanitize the exam room for your appointment with the Veterinarian. We will ask you to fill out our COVID screening consent form once you are inside the exam room. All clients should remain inside the exam room for the duration of their pets appointment.

    Non-Vet Appointments = Curb-side Protocol

    Once we have confirmed with you what needs to be done for your pet we will ask you to release your pet into our main entrance (vestibule), where one of our staff members will bring your pet inside for their procedure while you wait in your car (please let us know if you arrive by taxi or public transit). We will call you when we are finished and may process your payment over the phone upon discharge, or if our lobby is free, you can come pay inside.

    Do We Have Your Email on File?

    Please continue to phone us to book your appointment 519.624.9760. Please make sure we have a current email on file for you. It is important for us to have a secondary line of communication with you. Having an email on file is essential for you to receive important communications like: vaccine reminders, newsletters, information about pet product recalls, and other special handouts your veterinarian may wish to share with you as it relates to your pets health.

    Additionally, our internal efforts to keep phone lines open by our support staff & Veterinarians means they may call you from one of our internal cell phones, which will read "private number." Please be sure to answer the call when they call.

    Ordering Pet Food and Prescription Refills

    If you would like to pre-order pet food and/or ask for a prescription refill, you may do so by sending an email to ahoc.orderdesk@gmail.com. Please make sure to provide your full name, pet's name, the item you are requesting (please specify quantity or size) and the phone number we have your file listed under. We will process your order within 24-48 hours (emails are checked Monday to Friday) and will notify you when your order is ready.

    Once again, we thank you for your patience & support as we navigate this fluid situation. If you have any questions, send an email to info@ahoc-ph.com.

    Sincerely,

    Animal Hospital of Cambridge