PET CARE DURING COVID-19 CRISIS
ONE HEALTH: providing veterinary care in the wake of COVID-19
To Our Valued Clients,
Animal Hospital of Cambridge understands that the impact of Covid-19 (Corona Virus) and how it affects people and their pets is top of mind these days. We will remain open 7 days a week from 8am to 9pm, however please consult our website and Google Business page in case of any necessary changes.
Our focus has shifted away from wellness appointments (aside from puppy boosters and those dogs requiring a Rabies vaccine) in order to assist as many sick and injured patients as possible. We will continue to provide pet care to the community while taking the necessary precautions to ensure the health and safety of our staff, clients and their pets. We will be following guidelines for best practices from our local, national and international health authorities to help limit the exposure and spread of this virus. AHOC Telemedicine is also available, visit https://ahoctelemedicine.ca
We request your patience, as we will be doing our best to keep up with the demands of our clients needs during this critical time. The service and care we offer could be affected by delays in delivery of medications, medical supplies and prescription pet foods.
We will continue to keep you updated of any issues moving forward on our website, Daktronics street sign and via our social media pages.
Visit us at www.animalhospitalofcambridge.com
Plan For Delivering Veterinary Care
During The Covid-19 Pandemic
In an effort to minimize exposure to our staff and adhere to social distancing recommendations, all of our appointments will be performed in a "DROP-OFF” manner. At this time we are NOT accepting walk-in appointments, and no clients should enter our lobby. The following is a summary of what you can expect for an appointment.
What to expect with "DROP-OFF" APPOINTMENTS:
· We suggest bringing a cellphone to your appointment as you will be asked to call the clinic when you arrive at your appointment time in the parking lot
· A staff member will gather pertinent information about your pet’s condition over the phone. You will be asked to bring your pet into the front entrance vestibule ( dog on leash / cat in carrier) one client at a time. A staff member will wait for you to exit and then will take your pet into the hospital where it will be examined by a veterinarian
· The veterinarian will contact you by phone to discuss your pets issue, go over any questions you may have, and then after the exam, they will do over findings and recommendations
· Payment will be taken by phone (credit card) or by etransfer ( to firstname.lastname@example.org - staff will provide more information on that method)
· Your pet will be returned to you and we will review any instructions for medications/treatments
As the crisis develops, some pet owners could be in a situation where their pets are ill, but they cannot leave their homes. Animal Hospital of Cambridge is also offering Veterinary Telemedicine to triage sick patients and provide direction about accessing veterinary care. In addition, we are delivering pet foods and prescriptions to people who cannot come to the clinic.
Prepaid food & medication pick-ups can be done by calling in your order, pre-paying and then calling into the hospital when you arrive to pick it up. We will bring your order to the table in our front door area and let you know to come in and pick it up. Thank you for your continued patronage during these uncertain times.
We are here to offer our support to you during this difficult time. Please don’t hesitate to contact us at 519-624-9760 if we can be of assistance. Stay informed by visiting our website and following our social media pages; Facebook,Twitter, & Instagram.