Pet Insurance

A complimentary free trial of pet insurance can be provided by your veterinarian at Animal Hospital of Cambridge after an examination (age restrictions may apply) has been completed. You can read more about the companies we recommend by clicking on the icons below. Animal Hospital of Cambridge does not receive any monetary rewards for supplying the free insurance trials. We strongly believe pet insurance can give pet owners peace of mind knowing their pet can receive medical intervention when accidents or serious illnesses happen. The companies who provide the free trials will send you an email to confirm enrollment. When the free trial expires there is no obligation to enroll. Our hopes are that it gives you time to research if pet insurance is right for you and your pet.

If you would like more information, give us a call at 519.624.9760

Trupanion medical insurance can pay your veterinary bill in minutes.

Medical insurance for pets can help you pay for unexpected illnesses and injuries. Trupanion can cover a significant portion of your bill (up to 90% of eligible costs*) in minutes. With a Trupanion policy, our clients often pay only their part of the bill at checkout and leave the hospital without waiting for claim approvals and reimbursements. You can learn more about Trupanion coverage and direct payments at Trupanion.com.

*Terms and conditions apply. Please see the policy for complete details at Trupanion.com/pet-insurance. **Trupanion will process the claim according to the terms of the policy. Actual claim payment may be different from the estimate you provided to your client. Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company, 6100-4th Ave S, Seattle, WA 98108. 

To help you research which insurance company and plan is right for you, check out the Pet Insurance Review page which outlines the various insurance providers available.

Be sure to ask for a free 6-week trial of pet insurance at your next appointment.

Why Consider Pet Insurance?

Over the last ten years, we have seen the increasing popularity of pets carrying health insurance. We think this is an excellent evolution in animal health care because veterinary care is expensive. Routine care like vaccinations, deworming, spay or neuter are enough to have to budget for in advance. If your pet falls or eats something harmful with pet insurance, the insurance policy kicks in and helps avoid a tricky financial situation.

These days, pets often get better care than people do! That’s something we hear almost every day at our hospital, and in some cases, it is probably true. If Fluffy tears one of the anterior cruciate ligaments in her knee, odds are we can have her into surgery in just days! This is often not the case in a human hospital.

But, as you know, that level of care can be expensive. Surgery for Fluffy alone may cost $4,500, and that’s not including an initial trip to an after-hours emergency facility to diagnose her.

Pet insurance is easy to sign up for, and monthly premiums can be affordable — not to mention the value of your own peace of mind. Here is a list of some important things to consider when looking for pet insurance:

  • Is this company licensed in Ontario, and what policies are available in this province?
  • How long have they been around? Does anyone you know use their services, and what kind of experiences have they had with them?
  • Does this company have a plan with a reasonable deductible and co-pay? (There is no point signing up for a policy with a deductible so high it prohibits a claim!)
  • What kind of coverage do I get, and what happens when my pet gets older?
  • Are conditions diagnosed within one year excluded as pre-existing conditions the next year?
  • Are there limits per incident, per year, per lifetime, or per body system? What are those limits?
  • Is a physical exam required annually for renewal?

Pet medical insurance is for those who want to provide their pet with the best medical care possible with less worry about the cost. It helps provide financial peace of mind and can help pet owners with the difficult decision of treatment vs. ‘economic’ euthanasia.


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Dear Clients,

The team at Animal Hospital of Cambridge would like to take a moment and thank you for your loyalty. We know the last couple of years have not been simple as we've worked throughout the entire COVID-19 pandemic, so we thank you for your patience and support. As always, your veterinary care team has your best interests in mind, which is why we're announcing the fall & winter protocol throughout the remainder of this page. This protocol takes effect as of Nov. 1st 2021, so please read carefully.

Fall & Winter Protocol

We will proceed with certain restrictions in order to help prevent infections (of COVID-19) combined with the fall/winter flu season ahead. AHOC has decided to make a limited public entry into the hospital in an effort to reduce the risk of the virus being spread. All clients must wear a face mask properly when entering our hospital. Please use the hand sanitizer stations provided. For any clients who can not mask, we can still serve you with curb-side care protocols.

We will limit the quantity of people internally in the following ways:

  • 4 People max will be permitted to enter the doors to the right for food and prescription pick ups
  • 1 Person and 1 pet will enter the doors to the left when directed by staff and be allowed into the designated, sanitized exam room for VET appointments only
  • Appointments like nails trims, blood collection, weigh-ins, and anal gland expression will continue to be curb-side care

  • Walk-in For Food & Prescription Pick ups

    For those people just stopping by to pick up food or prescriptions you may enter without phoning. We ask you to abide by our 4 people max protocol which will allow for social distancing. 2 people being served and 2 people waiting. You will see blue floor markers to aid with social distancing guidelines. Please line up out the door to the right if there are already 4 people in our lobby.

    Phone When You Arrive For Your Pet's Appointment

    We will be asking you to call in at 519.624.9760 when you arrive for your appointment. Our customer service representatives or Registered Vet Tech's will ask you about your pet and for your cell number so that we can direct you with next steps for your appointment type. We may need you to wait in your car for a moment while we prepare/sanitize the exam room for your appointment with the Veterinarian. We will ask you to fill out our COVID screening consent form once you are inside the exam room. All clients should remain inside the exam room for the duration of their pets appointment.

    Non-Vet Appointments = Curb-side Protocol

    Once we have confirmed with you what needs to be done for your pet we will ask you to release your pet into our main entrance (vestibule), where one of our staff members will bring your pet inside for their procedure while you wait in your car (please let us know if you arrive by taxi or public transit). We will call you when we are finished and may process your payment over the phone upon discharge, or if our lobby is free, you can come pay inside.

    Do We Have Your Email on File?

    Please continue to phone us to book your appointment 519.624.9760. Please make sure we have a current email on file for you. It is important for us to have a secondary line of communication with you. Having an email on file is essential for you to receive important communications like: vaccine reminders, newsletters, information about pet product recalls, and other special handouts your veterinarian may wish to share with you as it relates to your pets health.

    Additionally, our internal efforts to keep phone lines open by our support staff & Veterinarians means they may call you from one of our internal cell phones, which will read "private number." Please be sure to answer the call when they call.

    Ordering Pet Food and Prescription Refills

    If you would like to pre-order pet food and/or ask for a prescription refill, you may do so by sending an email to ahoc.orderdesk@gmail.com. Please make sure to provide your full name, pet's name, the item you are requesting (please specify quantity or size) and the phone number we have your file listed under. We will process your order within 24-48 hours (emails are checked Monday to Friday) and will notify you when your order is ready.

    Once again, we thank you for your patience & support as we navigate this fluid situation. If you have any questions, send an email to info@ahoc-ph.com.


    Animal Hospital of Cambridge