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8am - 9pm Monday - Sunday


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News

My VetBox Coming Soon
Posted on Aug 12, 2020

 
Giving your pets flea & tick medication just got easier !  
 
 
* If we have not seen your pet for an exam within the past year you can establish a client/patient relationship by going to our ahoctelemedicine.ca website for a discounted (flea & tick) exam and speak to one of our Veterinary Professionals which will allow you to use the My Vetbox service.

Order Food and Rx Refills Online
Posted on Jul 20, 2020

 
FINDING WAYS TO SERVE YOU BETTER 
 
Although we have 7 phone lines we understand that it is sometimes hard to get through for something as simple as requesting a refill on your pets food or prescriptions with most conversations for pet care these days by phone due to the pandemic.      In an effort to make this transaction a little easier and more efficient.... and of course free up the phone lines for people who need appointment,  we have added a new email in which you can send your request to.    

 Please feel free to send us your request for food or medications to   ahoc.orderdesk@gmail.com
This email is checked Monday to Friday.  Please allow 24 - 48 hours for a response - we will check this email for requests at order time each day.   Please try to put in your request before 1pm so we can make our order cut-off time each day.    We will reach out to you when your order has been filled.
 
In your email please provide the following details:
Your first and last name
Pets name
Item being ordered - food, shampoo's, treats etc
Prescriptions - medication name and quantity for refill
Phone # your file with us is listed under
Provide the best phone # to reach you if it is different from your file in case there are any questions or issues with filling your order.    Please be advised a doctor will have to approve all requests for medication refills.
 
Thank you for continuing to choose us as your pet care provider.

The Doctors & staff at Animal Hospital of Cambridge

TELEMEDICINE APPOINTMENTS AVAILABLE
Posted on Mar 25, 2020

 
 
FOR MORE INFORMATION -  CLICK HERE 
 
Please use a Google or Mozilla Fire Fox Browser
 

Hours of Operation (Telemedicine Only)

Monday - Sunday: 8 am - 9 pm

 

In times of social isolation, veterinary telemedicine provides a safe, secure opportunity to remotely visit your veterinarian or registered veterinary technician for peace of mind.


The Animal Hospital of Cambridge is pleased to offer video and text-based remote consultations with patients in the Cambridge, Kitchener-Waterloo, Guelph, Orangeville and Greater Toronto Area. 


Using our new, online platform, patients can quickly connect with a member of our professional veterinary team. Only when necessary will patients be triaged in-clinic for further diagnostic care. 

 

Please also note that in - hospital appointments are also available for those able to visit us in person with their pet by calling 519-624-9760.


Phase 1 : Opening to Public Protocol
Posted on Jul 10, 2020

Phase 1 of Re-Opening to the Public Started July 9th: 

Your Animal Hospital of Cambridge team would like to take a moment and thank you for your loyalty. We know the last several months have not been simple as we've worked throughout the COVID-19 pandemic, so we thank you for your patience and support. As always, your veterinary care team has your best interests in mind, which is why we're announcing new reopening protocol throughout the remainder of this email. This protocol takes effect as of July 9th, so please read carefully. 

 

Phase One Reopening Protocol

The declining rate of new infections (of COVID-19) combined with the summer heat has encouraged AHOC to open our lobby to clients. Clients will not be allowed in examination rooms as social distancing remains challenging within small spaces. However, clients are encouraged to sit and relax in our lobby while the patient is being examined. This means no more waiting in cars!

 

Upon Booking an Appointment

We understand it's been difficult to reach our front desk lately - our call volume has certainly been higher than usual. As a result, we're making adjustments to our appointment booking protocol to help serve you better.

 

Please continue to phone us to book your appointment (519-624-9760). Upon confirming your appointment, an email will automatically be sent to you containing a link to an online form. Please submit this form in advance of your appointment - it will help contextualize the reason for your concern and will help the veterinarian better assess your pet. This form will also greatly reduce the time spent on the phone, thereby opening up our phone lines! 

 

Ordering Pet Food and Prescription Refills

If you would like to order food and/or prescription refills online, you may do so by emailing ahoc.orderdesk@gmail.com. Please make sure to provide your full name, pets name, item you are requesting (please specify quantity or size) and the phone number we have your file listed under. We will process your order within 24-48 hours ( emails are checked Monday to Friday) and will notify you when your order is ready. Alternatively, you can sign up to our webstore to have your pets food, treats, toys and grooming supplies delivered right to your home by visiting our website.

 

Upon Arriving for your Appointment

Upon arriving, please check in with a member of our team outside the entrance. This team member, now known as the Greeter, will be ready to welcome you and your pet into the building. She will also ensure you have a mask on hand - MASKS ARE MANDATORY to enter the building

 

Sit Back and Relax

Unless your pet has a quick in-and-out appointment (think nail trim, anal gland expression, quick blood test for example), we will continue with a contactless drop off for these types of appointments. If your pet has an appointment with the vet, take a seat in our new lounge chairs and relax in cool air while your pet is being examined. If the doctor has any questions, he or she will meet you in the lobby. If you have any questions, we'll make sure they're answered! 

 

And that's it! Once again, we thank you for your support as we navigate this fluid situation. If you have any questions, just send an email to info@ahoc-ph.com. 

 

Sincerely,

Dr. Kathy Hrinivich and the entire
Animal Hospital of Cambridge Team

PET GROOMING - GET ON THE LIST !
Posted on May 15, 2020

 
PET GROOMING NOW AVAILABLE 
 
The Ontario government has announced the easing of restrictions starting May 19th for Groomers and Veterinary Hospitals.   Pam, Alexis, & Tory are looking forward to being able to offer you an appointment in the days and weeks ahead.
   
We ask for your patience at this time while we figure out how to navigate being able to accommodate our clients needs in a way that will maintain safety for both clients and our staff.  While there may be a bit of a waiting list to get your pet in for grooming, please know we will do our best to get everyone in, have their pets looking beautiful and their nails trimmed in no time.  

 You can call the grooming line and leave a message for someone to book you an appointment at 226-499-1140.
 
 PLEASE NOTE:  FACE MASKS MUST BE WORN TO GAIN ACCESS INTO OUR RECEPTION AREA 
PLEASE RESPECT SOCIAL DISTANCING

Thank you for your loyalty and patience.
We look forward to pampurrring your pets !
 

 
Pam, Alexis, & Tory

WEBSTORE - HOME DELIVERY AVAILABLE
Posted on Mar 30, 2020

 
 
 GET WHAT YOU NEED DELIVERED TO YOUR HOME
 
During times of social distancing and self isolation, the Webstore is a great option to have your pets veterinary diets, treats, toys, and grooming supplies delivered right to your home.  
Registration is free !  Click Here
 
** For anyone who is not a current Animal Hospital of Cambridge client please indicate in your registration what clinic you are from so we can verify the veterinary diet appropriate for your pet.

HEARTWORM & TICK BORNE DZ TESTING
Posted on Mar 13, 2020

The 2020 Parasite Season Is Under Way 
Have you dog tested for Heartworm & Tick Borne Diseases Today
 
  
Time to discuss with your Veterinarian your pets risk assessment for this parasite season.   They will recommend the prevention that best suites your pets needs.    Help protect your pet, give us a call at 519-624-9760.     Testing involves a small blood sample being collected and evaluated by the lab.     A variety of testing options are available including lab work to screen for early signs of organ and other diseases.    
Please give us a call to set up your pets appointment today !
 519-624-9760

 
Don't Forget The Cat !
 
Cats who like to visit the outdoors or who live with dogs should also have flea and tick prevention on board.  
 
 
 
 
 

Open 7 Days A Week
Posted on Oct 29, 2019

Fall / Winter Hours
Posted on Oct 3, 2019

 
As of October 1st our business hours have changed to 8am-9pm 7 days a week.

5% Savings Begins Oct. 7th - Autoship Orders
Posted on Sep 29, 2019

 
Changes to the autoship discount are coming in October 

 
 

Book a courtesy dental exam for a no obligation quote on dental care. Let us help your pet smile again! Call us at 519-624-9760